Yes — we ship worldwide with tracked courier services. Shipping is calculated at checkout based on your destination. North American orders (Canada & USA) ship from our Canadian warehouse; international orders ship from our European fulfilment warehouse.

Estimated times (they include a buffer for customs):

• Canada & USA — approx. 2–5 business days
• United Kingdom — approx. 5–10 business days
• European Union — approx. 4–9 business days
• Middle East / Asia — approx. 8–16 business days
• Australia & New Zealand — approx. 10–18 business days
• Rest of the world — approx. 10–20 business days

Times are estimates, not guaranteed — customs and local carriers can add delays.

For international shipments, import duties, taxes or local charges may apply depending on your country. They are set by local authorities, are not included in the order total, and are the recipient’s responsibility. Orders within Canada & the USA ship domestically from our Canadian warehouse.

Once your order is dispatched you’ll receive a tracking number by email. All orders are sent with tracked, signature-confirmed courier services.

Orders are processed on business days (Monday–Friday), typically within 1–3 business days before dispatch.

Not directly — our logistics team selects the most suitable and efficient carrier (e.g. FedEx, UPS) based on your destination.

We can’t take responsibility for orders sent to freight forwarders or parcel-forwarding services. Once a parcel is delivered to the address at checkout, responsibility transfers to the recipient. Some remote regions (e.g. Alaska, Hawaii) may be unavailable — we’ll contact you if so.

Every product page links to our size guide. Measure your bust, waist and hips and match them to the chart. Between two sizes? We recommend sizing up for comfort.

Unless noted otherwise, our model is 176 cm (5’9") and wears a size S.

Our pieces are cut on the body and generally run true to size. For fitted or corset styles, check the measurements on the size guide — if you’re between sizes or prefer a relaxed fit, size up.

You can return unworn, unwashed items with tags attached within 14 days of delivery. See our full refund policy for details and any exclusions.

Email info@the-clipse.com with your order number and the item you’d like to return or exchange, and we’ll guide you through the next steps.

Return shipping for a change of mind is the customer’s responsibility. If an item arrives faulty or incorrect, we cover the return and send a replacement or refund.

Once we receive and inspect your return, refunds are issued to your original payment method, typically within 5–10 business days.

All major cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay and Shop Pay at checkout.

Yes — Klarna “pay later” is available at checkout for Canadian customers, so you can try before you fully pay.

Prices display in CAD by default. Use the currency selector in the header to switch — the final charge is taken in the currency shown at checkout.

Yes. Payments are processed securely through Shopify’s PCI-compliant checkout with SSL encryption. We never see or store your full card details.

Always follow the care label on the item. Delicate, embellished or structured pieces are best dry-cleaned or hand-washed cold and laid flat or hung to dry. Avoid tumble-drying and store on hangers to keep the shape.

Many styles are restocked. On a sold-out size, use the “Notify me when available” button on the product page and we’ll email you the moment it’s back.

Current markdowns live in our Sale section — often limited-stock pieces in select sizes.

CLIPSE is a designer womenswear brand operated by OS Strategy Ltd., based in Calgary, Canada, shipping worldwide.

We offer fittings by appointment in Moscow, Dubai and Calgary. Request a slot by emailing info@the-clipse.com.

Email info@the-clipse.com or use our contact form. We reply within one business day, Monday–Friday.