Refund policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be unworn, unwashed, undamaged, and returned in their original condition with all tags attached and original packaging.

The following items are final sale and cannot be returned or exchanged:

• Items marked final sale or purchased on clearance
• Intimates, bodysuits, and swimwear
• Gift cards

How to start a return

Email us at info@the-clipse.com with your order number and the item(s) you’d like to return. We’ll reply with instructions. Returns sent back without prior authorization may not be accepted.

Return shipping

Return shipping costs are the responsibility of the customer, except where the item arrived faulty or incorrect. We recommend using a tracked method, as we cannot be responsible for items lost in transit back to us.

Refunds

Once we receive and inspect your return, we’ll confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable. Your bank or card issuer may need additional time to post the refund.

Exchanges

The fastest way to exchange an item is to return the original (per the steps above) and place a new order.

Faulty or incorrect items

If an item arrives faulty, damaged, or incorrect, contact us as soon as possible (and within 14 days of delivery) at info@the-clipse.com with a photo. We’ll arrange a replacement or full refund, including any return shipping, in line with your rights under applicable Canadian consumer protection law.

You can request a return or cancellation directly from your customer account. Simply log in, find your order, and select "Request return" or "Cancel order".